FAQs

Shipping

How can I track my package?

To track your order, click “Track Order” located in the top right corner of our website. The page will prompt you to enter both your Order number and Email address.

The tracking information will appear indicating that the order is either “Not Shipped” or “Shipped.”

You will then have the option to view your order details, which will show shipping/billing addresses, shipping method, and product.

If an order has shipped, the tracking number and delivery information will be available.

Do you ship internationally?

Yes, we do! For the most up to date list of countries we ship to, visit our Shipping page.

We offer the following international shipping options:

    • USPS First-Class International: Arrives about 3 – 4 weeks from ship date.
    • USPS Priority International Mail: Arrives about 1 – 3 weeks from ship date.

Customers are responsible for all international customs duty fees and taxes. Please be aware of any conversion rate charges that your financial institution may charge if purchasing from outside the US. Invoices and customs forms cannot be edited to reflect a different amount than what was paid.

Unfortunately, the international customs process takes some time when shipping to a foreign country. We ask for your patience during this process.

What are your shipping charges?

Once you add items to your shopping cart, you can calculate your estimated shipping costs on the shopping cart page.

Shipping charges vary by product, weight, delivery, and shipping destination.

If you are only ordering a few pairs of sunglasses, we recommend opting for the USPS First-Class shipping option. It is affordable (around $5 for one or two pairs of sunglasses) and your package should arrive to you within six business days.

What's my order status?

To track your order, click “Track Order” located in the top right corner of our website. The page will prompt you to enter both your Order number and Email address.

The tracking information will appear indicating that the order is either “Not Shipped” or “Shipped.”

“Not Shipped” - We’ve received your order, it has not shipped quite yet.

“Shipped” - Your order has shipped! It is on the way. We have sent you a shipping confirmation email with a tracking number.

If an order has shipped, the tracking number and delivery information will be available when you track your order through our website.

How long before my order arrives?

Most orders ship within a few business days, you will receive a shipping confirmation email with a tracking number when your order ships. Delivery times vary depending on carrier.  During our busiest times of the year (Spring, Summer, Holidays) it may take longer for your order to arrive.

    • USPS First Class Mail: Arrives about 5 – 7 business days from ship date
    • USPS Priority Mail: Arrives about 3 – 5 business days from ship date
    • UPS Ground: Arrives about 5 – 7 business days from ship date
    • UPS 2nd Day Air: Arrives 2 business days from ship date, must place order before 2 PM Pacific Time
    • UPS Next Day Air: Arrives 1 business day from ship date, must place order before 2 PM Pacific Time

Purchasing

Where can I buy Knockarounds?

Check out our stockists in select cities, if you can't find one nearby, place an order through our website.

What forms of payment does Knockaround.com accept?

We accept most major credit cards and debit cards.

Products

How will I know if Knockaround sunglasses fit my face?

If you are unsure about whether the size of the sunglasses will work for your face, we suggest you take note of the product dimensions listed on the individual product pages. Compare these dimensions with the dimensions of other eyewear that have worked for you in the past.

I tried to make custom sunglasses on my own and broke one pair in the process?  Can you help?

No, sorry.  We don't recommend that you try to make custom Knockarounds on your own because the arms or lenses might break in the process.  Luckily, though, in our CUSTOM shop, you can design a pair of Premiums or Fort Knocks, and we will do all the work.  That way you don't have to worry about any breakage!

What is your return policy?

Knockaround is committed to customer satisfaction. We want to assure you are 100% satisfied with the product you purchased, which is why we offer a 30 day return / exchange period.

    • Returned / exchanged items must be in 100% resalable condition (unworn, unused, undamaged)
    • Timeframe begins at original purchase date
    • All returns and exchanges must be initiated from original point of sale (i.e.: Knockaround.com)

To return a product:

1. If your item(s) meets the criteria above, please email our Customer Support Team at support@knockaround.com. In your email, please provide your order number as well as the product name(s) and SKU(s) you wish to return, and reasons for return.

2. Once your email request is received, Knockaround will provide a pre-paid USPS First Class shipping label to return your items.

3. Print the label out and drop your package off at the nearest USPS shipping location.

Once the product is returned and passes inspection, Knockaround will process the refund to the original payment method used during checkout.

Please allow up to 10 business days for credit to clear.

Keep in mind original shipping charges will not be included in the refund.

To exchange a product:

1. If your item(s) meets the criteria above, please email our Customer Support Team at support@knockaround.com. In your email, please provide your order number as well as the product name(s) and SKU(s) you wish to exchange, and reasons for exchange.

2. Once approved, YOU will be responsible for the cost of shipping of the product to Knockaround. Knockaround is not responsible for returned products lost in transit. We encourage using a reliable shipping service with tracking information such as FedEx, UPS, or DHL.

3. Once all items have been received, our Support Team will ship the new item(s) back to you.

We do NOT currently accept returns or exchanges on Custom Shop orders, Limited Editions, Knock Boxes, or any international orders. All sales of those items are final.

Please feel free to contact our Customer Support Team with any questions at support@knockaround.com.

Company

Where does the name Knockaround come from?

Growing up, Ace's dad, Dennis, would refer to some of his clothing or accessories as his “knockarounds”– so he had “knockaround sneakers” that he kept in the garage and used to wear when he mowed the lawn. He would wear his “knockaround jacket” when he was shoveling snow. Knockarounds were tough, classic and durable. When Ace started his sunglasses company the name "Knockaround" was a natural fit.

Wow, pretty awesome- so does Dennis have a major equity stake in the company in return for this invaluable contribution?

Alas, no- the company is owned by Ace and his investors- but Ace’s dad does look forward to one day receiving a beautiful, classic 1962 Thunderbird Sports Roadster (preferably red- black is cool, too…), which would be ample reward for (i) his creative genius, (ii) almost 30 years of financial support and (iii) almost 32 years (and counting…) of love!

ACE ON BASE was printed on the inside arm of most Knockaround sunglasses from 2008 to 2011. What does ACE ON BASE mean?

It all begins with The Magnum P.I. s: a tv and movie-theme song cover band Ace played in during college. By his own admission, the band was not very good, so they had to depend on gimmicks—costumes, videos, fake blood. At one show the band decided they’d have Ace slide over from keyboard to bass guitar during a song. The lead singer, Matt Coors, said, “Ace on bass,” and nodded to the instruments. It rhymed. It rang. It stuck. “Ace on bass” quickly became “Ace on Base,” and soon people were asking, “you on your base today, Ace?”

Ace has been on base ever since.

With absolutely no relation or reference to the seminal 90’s Swedish adult contemporary techno-pop band Ace of Base, “Ace on Base” has confused and endeared an entire generation of fans and friends.

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