Returns & Exchanges
What is your return/exchange policy?
We care about your experience with Knockaround which is why we offer free returns/exchanges within 30 days of your purchase date. Product must be unused, undamaged, and in original packaging. While most of our products are eligible to be returned and/or exchanged, the following items are marked as final sale:
- Custom Shop products
- Limited Edition pairs
- Items from Buy One Get One Sale & Buy Two Get One Sale
- Free Mystery pairs
- Items marked as final sale
- International Orders
**Please note that shipping charges are non-refundable.*
You can visit our Return Center here. If you have any further questions, feel free to contact us here.
How do I return/exchange?
You'll need the order number and email address you used to place the order.
In our return center, you should have the following options:
1.) Exchange for a different item using the "Shop Now" function, which will redirect you to our site to select a different item(A $5.00 additional credit will be added to your original return total if you use this feature). Keep in mind your exchanged item will be sent out once your return is dropped off at the post office using the provided shipping label. There is also an "instant exchange" option, which will require you to provide a credit card that will be charged $1.00. This $1.00 charge will be refunded once your returned item is dropped off at the post office. If you do not drop off your return within 30 days, this card will be charged for the item you are exchanging for.
2.) You can request store credit, which will be sent to you once your return is dropped off at the post office. (An additional $5.00 will be added to your credit total if store credit is chosen.)
3.) You can request a refund back to your original method of payment, which will be issued once your returned item is dropped off at the post office using the return label we provide.
Please note all international orders are final sale.
Just head over to our Return Center here to get started.
