Refund policy
Returns & Exchanges Policy
At Knockaround, your satisfaction is our priority. We stand behind our products and want you to be completely happy with your purchase. That's why we offer hassle-free returns and exchanges within 45 days of the original purchase date.
To qualify for free returns and exchanges, the customer must select and purchase the Free Returns + Package Protection option at checkout to receive a free return label when returning or exchanging their order. If this option is not selected, the customer is responsible for paying the shipping costs upon requesting a return or exchange.
Eligibility Requirements
To qualify for a return or exchange, items must be:
- Purchase the Free Returns + Package Protection option at checkout. If this option is not selected, the customer is responsible for paying the shipping costs upon requesting a return or exchange
- Returned within 45 days of the original purchase date
- Unworn, unused, and undamaged
- In original packaging
- In 100% resalable condition
Final Sale Items
The following items are not eligible for return or exchange and are considered final sale:
- Limited Edition products
- Items purchased during Buy One Get One (BOGO) or Buy Two Get One promotions
- Mystery shades or free Mystery pairs received during promotions
- Prescription (Rx) orders
- International orders
- Any item specifically marked as final sale
Refunds
Once your return is received and inspected by our warehouse team, your refund will be processed to the original payment method used for the purchase.
Please allow 3–5 business days for the refund to be processed after approval.
Please note:
- Original shipping charges are non-refundable and are not included in refund amounts.
- Taxes collected on shipping charges are non-refundable and are not included in refund amounts.
- Refunds are issued for the amount originally paid for the returned item(s).
Exchanges
Exchanges and store credit are based on the original purchase value of the returned item(s). Original shipping charges and taxes collected on shipping charges are not included in exchange or store credit amounts.
If you don't use your full exchange credit, any remaining balance will revert to the amount originally paid, which will be issued once your returned item is dropped off at the post office using the return label we provide and is labeled "In Transit".
Need Assistance?
If you have any questions about returns or exchanges, please contact our Customer Support Team at support@knockaround.com.
